Privacy Policy

Aura & Ember (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and share information when you visit our website, make a purchase, or sign up for our marketing communications.

1. Information We Collect

When you visit our website or interact with us, we may collect:

• Personal Information: Name, email address, phone number, shipping/billing address, payment information.
• Usage Data: IP address, browser type, pages visited, and time spent on our site.
• Marketing Preferences: Your opt-in status for email or text communications.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders
• Communicate with you about your order or account
• Improve your shopping experience
• Send promotional emails, newsletters, or SMS (with your consent)
• Respond to customer service inquiries

3. Email Marketing Opt-In

If you choose to subscribe to our email list, you agree to receive occasional messages from us, including product updates, sales, special offers, and news.

You may unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly at customercare@auraember.com.

4. Text Messaging (SMS) Marketing Opt-In

By providing your phone number at checkout, via a popup, or during sign-up, you consent to receive SMS messages from Aura & Ember, which may include promotions, order updates, and event announcements.

Message frequency may vary. Standard message and data rates may apply. You can opt out at any time by replying “STOP” to any message. For help, reply “HELP” or email us at customercaer@auraember.com.

We will never sell your phone number or use it for purposes outside Aura & Ember communications.

5. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share your information with third-party providers who help us operate our business (e.g., payment processors, email service platforms, shipping carriers), but only to the extent necessary and in accordance with privacy and security standards.

6. Your Rights and Choices

Depending on your location, you may have rights under applicable data protection laws, including:

• Accessing the personal information we have about you
• Requesting correction or deletion of your data
• Opting out of marketing communications at any time

To exercise any of these rights, contact us at customercare@auraember.com.

7. Security

We implement appropriate security measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the Internet is 100% secure.

8. Cookies and Tracking

We use cookies to improve your browsing experience and analyze site traffic. By using our website, you consent to the use of cookies. You may disable cookies in your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the effective date.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Aura & Ember

Email: customercare@auraember.com